Frequently Asked Questions

How do I register for a wholesale account?

• To create a wholesale account, submit a registration form. Once verified and approved, your account will have access to our wholesale catalog. For full details, see our wholesale page.

How do I qualify for tax-exempt ordering?

• To qualify for tax-exempt ordering, you must submit a valid resale certificate. Please follow the step-by-step instructions provided here .

I am having trouble logging in.

• Once you receive an email from us verifying your account's updated status, you can visit our site and log in by navigating to the top right of the homepage or you can click here to get to our sign-in page. If you are still having issues, contact us.

Do you have a minimum order quantity or threshold?

• Our items are often sold in bulk quantities or case quantities. Details can be found in the listing description.

Do you offer presales / pre-orders?

• No. Due to market demand, product volatility, and supply chain complexities, we do not take customer orders until we have the product in hand. We may release announcements to inform you of new product launches and offerings to gauge your interest.

How can I know when new items are available for purchase?

• New product availability is usually shared via social media accounts or via email to those who are subscribed to our newsletter here.

How does pricing work?

• We focus on importing products in bulk to secure and pass on the best possible pricing to our customers. We handle customs, tariffs, duties, and fees so that you don’t have to. The price you see is the price you pay.

What payment methods are accepted?

• We accept all major credit cards and PayPal.

How long does it take to process an order?

• Processing orders takes 24–48 hrs.

How long does shipping take?

• This varies, but shipping time usually takes 3–5 business days.

Are orders tracked?

• Yes. Once a shipping label is created and scanned by the carrier, a tracking number will be sent to you.

Can you split large orders?

• Yes, although this is handled on a case-by-case basis. Reach out to us here and we can talk more.

What is your return policy?

• Returns are accepted for unopened cases. We do not accept returns for opened products. If you receive damaged products or have other concerns, reach out to us here.

What if my shipment is damaged?

• Please reach out to us here if there is an issue with your items.

Will you offer single cards or individual packs in the future?

• Our site and services will evolve over time. Product expansion and future services are on our roadmap, but we do not have an ETA at this time.

Can I request specific products?

• Yes, we are able to source items that we may not currently stock. Please reach out to us here and we can discuss your needs and go over the details.